Shipping policy

At Urban Fox, we want you to have a clear understanding of how your order is processed and delivered. This Shipping Policy explains our delivery area, order processing times, shipping costs, estimated delivery times, tracking information, and what to do if you experience an issue with your delivery. Please review the information below before placing your order.

Shipping Area

Urban Fox currently ships orders to addresses within the United Kingdom. We are gradually developing our online store and may expand our shipping coverage to additional locations in the future.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (GMT+00:00) Greenwich Mean Time (London). Orders placed after the cut-off time will be treated as being placed on the next business day.

Order Processing Time

Orders are normally processed within 1–2 business days, Monday through Saturday. Processing includes order verification, preparation, and dispatch to the shipping carrier.

Transit Time

After processing, orders generally require 5–7 business days for transit. Actual delivery time can vary due to carrier operations, weather, local conditions, or other circumstances outside our control.

Total Delivery Time

The estimated total delivery time is 6–9 business days, including processing and transit time. These are estimated delivery periods rather than guaranteed delivery dates.

Shipping Cost

Standard shipping is free for orders placed through our online store. No separate standard shipping charge will be added at checkout.

Taxes and Final Price

We do not collect any additional tax at checkout. The product price shown on our website is the final price you will see at checkout.

Order Tracking

When tracking information is available, we will provide the relevant tracking details after your order has been dispatched. Tracking updates may take some time to appear after the carrier receives the parcel.

If your tracking information has not updated for an extended period, please contact us and we will assist you with the available delivery information.

Shipping Address Changes

If you need to change your shipping address, please contact us as soon as possible after placing your order. We will try to update the address before the order is processed and dispatched.

Once an order has been dispatched, we may not be able to change the delivery address. Any address change requested after dispatch may need to be handled directly with the shipping carrier.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address when placing an order. If an order is returned to us because of an incorrect, incomplete, or undeliverable address, please contact us to discuss the available options.

Additional delivery charges may apply if a parcel needs to be sent again because an incorrect address was provided.

Delivery Delays

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, operational disruptions, public holidays, or incorrect delivery information.

If your order has not arrived within the expected delivery period, please contact us with your order details so we can help investigate the delivery status.

Lost or Missing Orders

If your order appears to be lost or the tracking information indicates an unexpected delivery issue, please contact us. We will review the available tracking information and work with the relevant shipping carrier where necessary.

Damaged or Defective Products

If your order arrives damaged or a product has a manufacturing defect, please contact us as soon as possible after receiving the order. We may request photographs or other information to help us understand the issue and determine the appropriate solution.

Wrong Product Received

If you receive a product that does not match your order, please contact us before returning the item. Provide your order details and, where possible, photographs of the product received so we can review the issue and provide the appropriate next steps.

Order Cancellation

If you want to cancel an order, please contact us as soon as possible. Cancellation requests can generally be accommodated only before the order has been processed or dispatched.

Once an order has been dispatched, it may no longer be possible to cancel it. In such cases, the applicable return process may need to be followed.

Contact Us

Address: St Nicholas Market, 58 Corn St, Bristol BS1 2AZ, United Kingdom
Phone: +447881727000
Email: suppport@urban-fox.shop

Business Hours: Monday to Saturday- 10:30 AM to 6 PM, Sunday- 12 PM to 5 PM. (GMT+00:00) Greenwich Mean Time (London)