FAQ's

Do you ship within the UK?
Yes, we currently ship within the United Kingdom.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

How long does delivery take?
Orders usually take 6–9 business days in total, including processing and transit.

Is shipping free?
Yes, standard shipping is currently free.

How long do I have to return an item?
You can request a return within 30 days of receiving your order.

How do I request a return?
Contact us by email before sending your item back. If accepted, we will provide a downloadable return label.

Who pays for return shipping?
Customers cover return shipping for change-of-mind returns. We cover the cost for confirmed defects or errors caused by us.

What condition must a return be in?
The item must be new, unused, and in its original condition and packaging.

How long does a refund take?
Approved refunds are processed within 7 business days to your original payment method.

Do you accept exchanges?
Yes. We accept exchanges for eligible items. Returning the original item and placing a new order is recommended.

Can I return a custom or personalized item?
No, custom, personalized, and special-order items are generally not eligible for return.

How can I contact Urban Fox?

Address: St Nicholas Market, 58 Corn St, Bristol BS1 2AZ, United Kingdom
Phone: +447881727000
Email: suppport@urban-fox.shop

Business Hours: Monday to Saturday- 10:30 AM to 6 PM, Sunday- 12 PM to 5 PM. (GMT+00:00) Greenwich Mean Time (London)