Payment Policy

At Urban Fox, we aim to make the payment process simple, clear, and convenient. This Payment Policy explains the payment methods we accept, when payment is processed, payment security, order confirmation, and other important information related to payments made through our online store.

Accepted Payment Methods

We accept the following major credit and debit card payment methods through our online store:

Visa, Mastercard, American Express, Discover, JCB, Diners Club.

Payment Processing

Payment is processed when you complete your order through our online checkout. Your order will only be confirmed after the payment has been successfully authorized by the applicable payment provider.

Payment Authorization

All payments are subject to authorization by your card issuer or payment provider. If a payment cannot be authorized, the order may not be completed. You may need to check your payment details or use another accepted payment method.

Payment Information

Please make sure that all payment and billing information entered during checkout is accurate and complete. Urban Fox does not require you to send your full card number, security code, or other sensitive payment information by email or through other direct communication channels.

Payment Security

Payment information is handled through our online checkout and payment processing systems. We do not ask customers to provide complete card details through email, phone, social media, or other unsecured communication methods.

Order Confirmation

After your payment has been successfully processed, you will receive an order confirmation containing your order details. Please keep this confirmation for your records and contact us if you notice any incorrect information.

Currency and Pricing

Product prices are displayed on our online store before you complete your purchase. The applicable order total, including any applicable charges shown during checkout, will be presented before payment is submitted.

Failed or Declined Payments

If your payment is declined or cannot be completed, please check that your card details and billing information are correct. You may also contact your card issuer or try another accepted payment method.

Duplicate Payments

If you believe you have been charged more than once for the same order, please contact Urban Fox as soon as possible with your order details. We will review the payment information and assist you with the matter.

Payment Disputes

If you notice an unfamiliar charge that you believe is associated with an Urban Fox order, please contact us first so we can review the transaction and provide assistance.

Refunds and Payment Reversals

Approved refunds are generally returned to the original payment method used for the purchase. The time required for a refund to appear in your account can vary depending on your card issuer or payment provider.

Changes to This Payment Policy

Urban Fox may update this Payment Policy when necessary to reflect changes to our payment methods, checkout process, or business practices. The latest version published on this page will apply to payments made through our online store.

Contact Us

Address: St Nicholas Market, 58 Corn St, Bristol BS1 2AZ, United Kingdom
Phone: +447881727000
Email: suppport@urban-fox.shop

Business Hours: Monday to Saturday- 10:30 AM to 6 PM, Sunday- 12 PM to 5 PM. (GMT+00:00) Greenwich Mean Time (London)